Refund policy

Food items purchased on oodlescandy.com non refundable unless the product arrives damaged or is undelivered due to our fault.

If food items arrive damaged or contains an error, please contact Customer Care at customerservice@ooodles.space.

Please make sure to keep the product as photos will be needed to be sent to customer service. If you are unable to send photos, unfortunatley, we will not be able to send a replacement or issue a refund. We will arrange for a replacement or refund, depending on your preference.

Refunds are credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days to be reflected. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance.  For PayPal orders, refunds are issued immediately.

For refunded or damaged items, you received as a gift, we will send out a replacement of the same item. In case that item is out of stock, you will be able to choose an item of the same price value.

Orders placed more than 7 days from the order delivery date are not eligible for refunds.