Shipping Policy

We offer reliable international shipping to multiple regions. Below are the supported destinations and associated costs:

United States

USPS Shipping (2-6 business days) – $7 USD

International Shipping (4–10 business days)

• United Kingdom – $9 USD 

• Canada – $9 USD 

• Australia – $9 USD 

Europe

International Shipping (4–10 business days) – $9 USD 

Frequently shipped countries include: 

Austria, Denmark, France, Germany, Iceland, Netherlands, Poland, Switzerland 

Asia

International Shipping (4–10 business days) – $9 USD 

Frequently shipped countries include: 

China, Japan, Korea, Malaysia, Singapore 

How to track my order ?

Our current processing time is about 1-4 business days ( not including weekends and holidays).Please note that this is approximate and processing can be a little under or a little over stated processing time.

Once your order has been shipped, we will send your tracking number via email.

You can also track your order by entering your order number or the phone number associated with your order on the tracking page of our official website.

Why have I not received any order confirmation details?

 

Most times, this is because our customers have accidentally entered their email in wrong. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.

 

If you believe you may have entered your email wrong please contact us and we will fix it for you as long as the order has not been processed.

 

Why is my tracking status saying delivered but I have not yet received my packaging?

 

Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.

 

Disclaimers:

 

Oodles candy does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact the shipping company to locate the item or your local police to report the packaging's theft.

 

Oodles does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service.

 

If you have any questions, send us an e-mail, the team will gladly help!

 customerservice@ooodles.space